Sustaining the company’s efforts in enhancing its IT management process, Solaire Resort & Casino, the Philippines’ premier integrated destination resort, once again held an Information Technology Infrastructure Library (ITIL) Foundation Training under the guidance of SQME Professionals, Inc., the consulting, training, and testing arm of the IT-BPO company, BPSource Inc.
The training, led by Caesar Gilbert S. Buhay, a certified ITIL Service Manager and an EXIN accredited ITIL v3 Trainer, features an up-to-date guidelines around basic IT activities and set of practices for IT service management, such as efficient service delivery and transition.
Regarded as an essential guide for managers in realms of IT and project management, the two-day training helped the participants understand processes and procedures that are aligned to the organization’s core functions, especially those whose operations belong to fast-paced environments.
“Technology must always have the capacity to adopt to change and be consistent with the service or product they deliver top their clients. It is for this reason that many multinational companies are paying attention to certifications and experience in the best practices methodology,” said Buhay.
Recognized for his dynamic and strong IT service management skills, Buhay has conducted ITIL Foundation training to more than 500 clients in both local and international markets, with an average passing rate of 99 percent in all his trainings. Some of his most notable clients include IBM, HP, Thomson Reuters, ANZ, Infosys, Lexmark, Eastwest Bank and Alinma Bank.
Accompanied by their respective teams, the event was sponsored by the company’s Vice President for Information Technology, Kel Telford, and Senior Manager for Technology Support, Noel Martinez.