In one his interviews, singer-songwriter, Dave Matthews, was quoted saying: “A guy and a girl can be just friends, but at one point or another, they will fall for each other…Maybe temporarily, maybe at the wrong time, maybe too late, or maybe forever.”
While this generally pertains to romantic relationships, it is, in many ways, applicable to how our relationships blossom with our business partners. We meet clients, make friends, and build relationships—maybe temporarily or maybe forever.
In the same way, the things that we look for in our lovers are also pretty much the same in what we are looking for in our business partners. We want a special connection or the feeling that “we click.” We want someone who understands us and values the services we are offering throughout the lifecycle of our so called “relationship.”
Sharing her insights, BPSource General Manager, Betty Rosario, writes the following tips for building lasting and meaningful outsourcing relationships, applicable to both the client and the Business Process Outsourcing (BPO) provider:
Establish mutual trust. Strong relationships are built on mutual trust. To achieve this, both parties must work towards creating a stronger connection through an open and honest relationship as soon as they begin doing business. The outsourcing company must be open about their limitations, while the client must also be open about their problems within their organization. This can help both in crafting effective business strategies, while gaining confidence towards each other in the long run.
Recognize common goals and values. Having shared goals and values are essential when aligning efforts for the long term success of each other’s business. It’s pretty simple. Ask yourself, what does the company want? Are our personal values and goals aligned to what we believe in?
Practice collaboration. Relationships, as they say, is a two way street. It involves mutual and reciprocal action and obligation, which means both have to be driven towards attaining a particular goal that can benefit both the client and the BPO provider. In whatever situation, always identify ways in which both can benefit from one another.
Be realistic and never assume. Preconceived expectations can lead to disappointment. In whatever business relationship you are in, always be realistic with expectations and never assume. Check your metrics and know the strengths and weaknesses of the company you are dealing with.
An expert in the fields of sales and corporate strategy, Betty Rosario has helped a broad range of clients attain effective and sustainable strategies to promote their products and services in the Asian Pacific Region. As the general manager of BPSource, Inc., she is in charge for the development of operational and strategic initiatives of the company.